Refund and cancellation policy

1. What we sell

JobConnects.org is an online hiring platform operated from Islamabad, Pakistan. We sell digital employer packages that include job posting, candidate access, applicant tracking and related hiring tools. Everything we sell is delivered electronically. No physical goods are sold or shipped, so there is nothing to return.

2. Packages are one time purchases

Employer packages are bought once, up front, for a fixed term of 1, 3, 6 or 12 months, with longer terms discounted. Paying for a longer term does not make it a subscription: there is no automatic renewal and no recurring charge, so there is no ongoing payment to cancel. When the term ends, you simply choose whether to buy again.

If we introduce optional recurring subscriptions in future, they will be opt in and clearly marked as recurring before you pay, and you will be able to cancel at any time from your account so no further payment is taken.

3. When you can get a full refund

You can request a full refund if both of these are true:

• You ask within seven days of the purchase date, and
• The package is completely unused

Unused means you have not posted a job, and you have not used any paid feature the package unlocked.

4. What counts as using a package

A package is treated as used once any of the following has happened:

• A job has been published, including a job later paused, edited or deleted
• Candidate contact details or CVs have been accessed
• Featured or boosted visibility has been applied to a listing
• A candidate has been messaged or invited to interview through the platform
• Any other paid feature included in the package has been used

Once a package is used it cannot be refunded, in whole or in part, because the service has already been delivered. Publishing a job puts it in front of candidates and search engines immediately, and that cannot be undone.

5. After the seven days

After seven days from purchase we do not offer refunds, even on an unused package. Buying a package and not getting applications is not by itself a reason for a refund, because how many people apply depends on the role, the pay, the location and the market, not only on the platform.

6. When we will refund regardless

We will refund you in full, outside the normal rules, if:

• You were charged twice for the same package
• You were charged but the package was never activated
• A paid feature you bought was unavailable for a prolonged period and we could not fix it
• The charge was not authorised by you and this is confirmed

Tell us as soon as you notice, and we will investigate and put it right.

7. Cancelling before you are charged

You can abandon a checkout at any point before payment is confirmed and nothing will be charged. You can also close your account at any time. Closing an account does not by itself trigger a refund of a package that has already been used.

8. How to request a refund

Email{' '} [email protected] {' '} from the email address on the account, or use our{' '} contact page . Include the account email, the package you bought and the date of purchase.

We aim to respond within two working days. Approved refunds are returned to the original payment method through our payment provider. Once we approve and send a refund, how quickly it appears depends on your bank or card issuer, and is usually within five to ten working days.

Refunds are issued in the currency of the original payment. We do not cover any difference caused by exchange rate movement between the purchase and the refund.

9. Commission on refunded purchases

Where a purchase is refunded, any programme commission linked to that purchase is reversed, because no revenue was ultimately received from the sale.

10. If you disagree with a decision

If we decline a refund and you believe that is wrong, reply to us and ask for it to be reviewed. Tell us what happened and we will look at the account history again. We would far rather resolve it directly than have you raise a dispute with your bank.