Frequently asked questions

JobConnects.org is an end-to-end hiring platform for job seekers and employers. Job seekers can search jobs, build or upload a CV, apply, message and track applications. Employers can publish jobs, review candidates, schedule interviews, manage offers and record hiring decisions.

For job seekers, JobConnects.org is free to use. You can create an account, search jobs, apply, upload your CV and use our CV tools at no cost. Employers need a paid package to post jobs and use employer hiring tools.

JobConnects.org works anywhere you can reach the internet. Pricing is localised, so when you visit the Store the prices shown match the currency tied to your account, and the currency you will be charged in is confirmed at checkout before you pay. Job seekers can search and apply for roles wherever they are advertised, and employers can advertise roles that are remote, hybrid or on-site in any location they operate in. We are expanding the regions we support over time, so if pricing is not yet localised for where you are, email [email protected] and tell us where you are hiring.

Candidate and employer email addresses and phone numbers remain hidden throughout recruitment by default. Messaging, interview invitations, scheduling and notifications take place inside JobConnects.org. Contact details are shared only when a user explicitly chooses to share them and sharing activity is recorded.

Open the Jobs page and either type what you are looking for or browse what is currently open. You can narrow results by job title or keyword, by location, by country, and by work type, meaning remote, hybrid or on-site. Results show the role, the company, the location and when the job was posted, so you can see at a glance what is worth opening. You do not need an account to search or read a job, which means you can look around first and only register when you find something worth applying for. Once you have an account you can save jobs you are interested in and come back to them, and roles you have already applied to are marked so you do not apply twice by mistake.

Open the job you are interested in and read the full description, then choose Apply. You will be asked for a CV, and you can either upload one or pick a CV you have already uploaded or built on JobConnects. You can add a cover letter, and if you would like help writing one, our cover letter tool can draft a starting point that you edit in your own words. When you submit, the application goes straight to the employer who posted the role. You will see it appear in your dashboard immediately with a status of pending, and you will get an email as the employer moves it forward. You never pay anything to apply. If an employer asks you for money at any stage, stop and report it to us.

Yes! Upload your CV in the Upload CV page. The CV parser can extract available details such as skills, experience and education so you can review and update your profile. You can also use our CV Builder to create a professional CV from scratch.

The CV Builder walks you through a CV one section at a time, so you are never staring at a blank page. You fill in your contact details, your work history, your education and your skills, and it handles the layout, spacing and typography for you. You can write your own wording throughout, and where you are stuck it can suggest phrasing for a role or responsibility that you then edit. When you are finished you can download the CV as a PDF and use it anywhere, not just on JobConnects, and you can also attach it directly to applications on the platform. You can keep more than one version, which is useful when you are applying for two different kinds of role and want each CV to lead with different experience. You can come back and update a CV at any time, and it is free for job seekers.

Every application you send appears in your dashboard with its current status, so you are never left guessing. Statuses move through pending when the employer has not opened it yet, reviewed once they have, shortlisted if you are being considered further, and rejected if you have not been taken forward. You will also see interview invitations there. Alongside the status you can see which role and company each application was for and the date you applied, which makes it much easier to keep track when you are applying to several places at once. We email you when a status changes, so you do not have to keep checking. If you are not receiving those emails, check your spam folder first and then contact support.

No. Job search, applications, CV upload, CV builder and application notifications are free for job seekers. Employers and recruiters must never ask a candidate to pay to apply, interview, receive training or secure a job. Report any payment request and read our No-Fee and Scam Prevention Policy.

No. Employers cannot charge candidates application, interview, placement, verification, equipment, training or processing fees through JobConnects.org. Do not send money, banking passwords, card details, gift cards, cryptocurrency or one-time codes. Report the job or message immediately.

Sign up as an employer, choose a package and go to "Post a Job". Fill in the job details, choose regular or featured visibility and publish. You can save drafts, edit jobs, close jobs, reopen them and repost previous roles when needed.

A regular job post appears in search results and on the jobs page in the normal way, and is submitted to search engines so candidates can find it from Google. A featured post does everything a regular post does and is additionally given prominent placement and a visual highlight, so it stands out from the roles around it. Featured placement is worth using when a role is urgent, when you are hiring for something competitive where candidates have plenty of choice, or when you have had a regular post running and want to give it a push. Featured posts are included in the Professional and Enterprise packages. Starter includes regular posts only.

Go to your Employer Dashboard to see jobs, applications needing review, upcoming interviews, offers and recent notifications. Open any application to review the candidate profile, protected CV details, cover letter, screening answers, private notes, stage and timeline.

Yes. Each employer package includes a set number of posts that you can use across as many roles as you like during the package period. Starter includes 8 regular posts. Professional includes 12 regular posts plus 3 featured posts. Enterprise includes 15 regular posts plus 8 featured posts. You can run them all at once or space them out. From your dashboard you can see every job you have posted, whether each one is currently live, and how many applications each has received, and you can pause, edit or close a role at any time without losing the post from your allowance. Applications stay with the role, so closing a job does not remove the candidates who already applied.

You choose one of three packages, Starter, Professional or Enterprise, and then choose how long you want it for: 1, 3, 6 or 12 months. You pay once, up front, for the whole term. Each package gives you a set number of regular job posts, featured posts and employer user accounts, along with the hiring tools, for the duration you picked. Longer terms cost less per month, with 10% off 3 months, 15% off 6 months and 20% off 12 months. Packages do not renew automatically and there is no recurring charge, so nothing is taken from your card unless you actively buy again. Everything included is listed in full on the Store page, with the price in your own currency, before you pay.

We offer three employer packages: Starter (8 regular jobs, 1 employer user), Professional (12 regular jobs, 3 featured jobs, 1 employer user) and Enterprise (15 regular jobs, 8 featured jobs, up to 5 employer users). View package details - prices vary by billing country and are shown before checkout.

Prices are set per country rather than converted at a live exchange rate, so what you see is what you pay in your own currency. Visit the Store and the prices shown will match the country on your account. You pick both a package and a term, so the total depends on which of Starter, Professional or Enterprise you choose and whether you buy 1, 3, 6 or 12 months, with longer terms discounted by up to 20%. Each package lists exactly how many regular and featured posts you get and how many user accounts are included, so you can compare properly. The currency you will be charged in is confirmed at checkout before you enter any payment details, and your receipt shows the same amount and currency.

Yes. Every employer package can be bought for 1 month, 3 months, 6 months or 12 months, and the longer the term the lower the effective monthly cost. You save 10% on 3 months, 15% on 6 months and 20% on 12 months, and the discount is applied automatically when you select the duration on the Store page. You will see both the discounted total and what it would have cost month by month, so you can judge the saving before you commit. The longer terms are worth it if you hire continuously through the year; if your hiring comes in bursts, a single month at a time may suit you better. The term is prepaid in one payment and does not renew automatically, so nothing is ever charged to your card without you choosing to buy again.

You can pay by debit or credit card through our secure online checkout. Payment is handled by our payment provider on their own hosted payment page, which means your full card details are entered with them and are never stored on JobConnects. You will see the exact amount and currency before you confirm, and you will receive a receipt once payment succeeds. Your package activates as soon as the payment is confirmed, so you can post a job straight away. If a payment fails, nothing is charged and you can simply try again or use a different card. If you were charged but your package did not activate, contact [email protected] with the payment reference and we will fix it.

Yes, within seven days of buying, provided the package is completely unused. Unused means you have not published a job and have not used any paid feature the package unlocked, such as viewing candidate contact details or applying featured placement. Once a package has been used we cannot refund it, because the service has already been delivered and a published job has already been seen by candidates and search engines. Separately, and regardless of timing, we will always refund a double charge, a payment where the package never activated, or a charge you did not authorise. To request a refund, email [email protected] from the address on your account with the package and purchase date. Full details are in our Refund, Return and Cancellation Policy.

When the term you paid for ends, you will not be able to publish new paid jobs until you buy another package, but nothing is deleted and nothing is charged automatically. Jobs that are already live stay visible until their own expiry date, so a role you posted near the end of your term keeps running. Your account, company profile, past postings and every application you have received all remain in place, so when you come back your hiring history is exactly as you left it. You can buy again at any time, immediately or months later, and you can switch package or term when you do, for example moving from 1 month to 12 months once you know how much hiring you do.

On the login page choose Forgot Password and enter the email address on your account. We will email you a reset link. Open it and you can set a new password. The link is single use and expires after a short time for security, so if you leave it too long simply request another one. When typing a new password you can use the show and hide control at the end of the field to check what you have entered, which avoids the common problem of locking yourself out with a typo you cannot see. If the reset email does not arrive within a few minutes, check your spam folder, and if it is still missing contact [email protected]. If you signed up using Google, you do not have a JobConnects password at all, so continue signing in with Google.

Start with your spam or junk folder and look for messages from jobconnects.org, because the first email from a new sender is the one most likely to be filtered. If you find it there, mark it as not spam and add our address to your contacts so future emails arrive normally. If you use Gmail, also check the Promotions and Updates tabs. Next, confirm the email address on your account is correct and current, since notifications go to the address on the account rather than to any address you used to apply. Corporate mail systems sometimes block outside senders, so if you are on a work address and nothing is arriving, ask your IT team to allow jobconnects.org. If none of that helps, email [email protected] from any address and tell us the account email, and we will check whether the messages are being sent and what happened to them.

Yes. JobConnects.org is responsive and works on smartphones, tablets and desktop computers. You can browse jobs, manage applications, use the mobile web experience and download the verified Android APK from the Mobile App page.

Every connection to JobConnects is encrypted with HTTPS, so information moving between your device and us cannot be read in transit. Passwords are stored using one way hashing, which means they are never kept in a readable form and nobody at JobConnects can see what your password is. Card details are handled by our payment provider on their own systems and are never stored by us. Access to your data inside the platform is restricted by role, so an employer sees the applications sent to their own jobs and not other companies' candidates. We do not sell your personal information, and we do not share it with third parties for their own marketing. You can request a copy of your data or ask us to delete your account at any time. Our Privacy Policy sets out in full what we collect, why we collect it and how long we keep it.

Email [email protected], or use the contact form, and we normally reply within one to two working days. To get a useful answer quickly, tell us the email address on your account and what you were trying to do when the problem happened, and include a screenshot if you have one. For anything involving a payment, include the payment reference from your receipt so we can find the transaction straight away. If you have found a bug you can report it through the bug report page. If you believe a job posting is a scam or an employer has asked you for money, report it to us immediately and we will investigate, because no legitimate employer on JobConnects will ever ask a candidate to pay.